Refunds and returns
Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. Cosmetics, lubricants, condoms, or used sex toys cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items
– Gift cards
– Downloadable software products
– Certain health and personal care items
General rules
– To complete your return, we require a receipt or proof of purchase.
– Please do not send your purchase back to the manufacturer.
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Late or missing refunds
– If you haven’t received a refund yet, first check your bank account.
– Then contact your credit card company, it may take some time for your refund to be officially posted.
– Next contact your bank. There is often some processing time before your refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email and send your item to the return address we will provide.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift recipient had the order shipped to themselves to give to you later, we will send a refund to the gift recipient and they will find out about your return.
Shipping Returns
To return your product, you should mail it to the return address we will provide you.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to arrive may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.